Wednesday, September 27, 2023

Amazon promises to fix Comixology after it nearly renders the service useless

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Nearly four months after launching its other services, Amazon acknowledged that the platform was worse off. “We understand that the current experience needs improvement and want you to know that we are working hard to get it out the door as quickly as possible,” the company said in an 11-episode spotted by †

In the coming weeks, Amazon promised to address some of the more prominent issues that have plagued the digital comics service since its integration with the Kindle app. For example, an upcoming beta version of Comixology’s web reading client will include support for double-page spreads. In addition, Amazon said it was fixing an issue with its shopping algorithm that would cause the software to show results for novels and nonfiction books when customers search for comics, manga and graphic novels.

Amazon noted that some of the improvements were coming soon, but others don’t have a release date yet. “We’ll let you know when this launches,” the company said of a feature that allows people to filter for their comics in the Kindle app. “We know there’s a lot more that needs to be done to improve the Comixology experience, and we have many more initiatives that we’ll be sharing soon,” the company said.

For fans, Amazon’s handling of Comixology is special: as the previous version of the app was usable and included many of the features that the company is now working on adding. Unfortunately, they can no longer use that software because it was released shortly after the Kindle integration was completed. To make matters worse, Comixology is the only digital service you can currently use to buy comics piecemeal from different publishers.

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