Saturday, May 21, 2022

Apple no longer fixes iPhones marked as missing

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Apple Stores and Authorized Service Providers will no longer repair iPhones reported missing via the GSMA Device Registeraccording to an internal memo obtained by MacRumors† The company now requires repair technicians to deny users a repair if notified of the missing status in the MobileGenius or GSX systems they use to serve customers.

The GSMA Device Registry is a database of device serial numbers with information about the status of each device. For example, if someone reports their phone as stolen to the police, authorities can flag the device via GSMA, which can help repair providers identify a device as missing if it ever makes it to their store.

Apple’s new policy aims to prevent repair providers from repairing phones that may have fallen into the wrong hands. It builds on his existing rules which ensure that technicians cannot remove the activation lock from a device unless the customer can prove that they have purchased it. Apple will also refuse to repair if users put their device in Lost Mode via the Find My app, which locks the device and displays contact information on the lock screen.

The company has still not publicly confirmed MacRumors‘ findings. The edge contacted Apple with a request for comment, but didn’t hear back immediately.

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