Thursday, July 7, 2022

Switching company water supplier: how does it work?

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Shreya Christina
Shreya has been with for 3 years, writing copy for client websites, blog posts, EDMs and other mediums to engage readers and encourage action. By collaborating with clients, our SEO manager and the wider team, Shreya seeks to understand an audience before creating memorable, persuasive copy.

Can I exchange business water from supplier?

Absolutely, you can switch your business water supplier. As of 2017, any business in England and Scotland that is not primarily used for residential purposes will be able to switch business water suppliers.

The decentralized water industry is structured to facilitate the transition from one water supplier to another.

Before we discuss the benefits of a change of water provider for organizations, it is useful to have a brief insight into the various agencies that provide your company with high-quality water.

Business water companies generally offer the same basic services, but they can be very different in terms of additional services that can be very useful.

Companies like Castle waterone of the UK’s leading business water suppliers, offers additional guarantees such as quality customer service.

Deregulation means your choice

The deregulation in 2017 divided the water sector into water wholesalers and water suppliers.

While water wholesalers are the companies responsible for providing safe water and removing wastewater from your property and place, water suppliers are the entities that supply water to your property. Wholesalers manage the entire water system, from the basins to the treatment plants to the pipes that run into your compound.

If you have a malfunction in your water system, your water meter or pipework, your wholesaler is ready to solve the problem.

Your company cannot switch wholesalers, as each wholesaler serves the infrastructure in a particular country.

The roles of a business water supplier

Your business water supplier buys water in bulk from wholesalers and then sells it to commercial customers in the UK.

Business water suppliers generally have these roles:

  • Providing accurate records of your company’s water usage.
  • Provide customer service and act as contact person in case of problems.
  • Scheduling periodic water meter readings.

Business water suppliers provide water and sanitation services to non-domestic properties in Scotland or England. In the free water supply system market, it is up to you to choose another water provider for your organization.

What are the steps to change water supplier?

View the rates of alternative providers. Each water provider can choose how much it wants to bill its customers in the open water system market. The first step in changing is to compare your current rate with the available options out there.

Select your new provider. This choice is not just about price, but also about the level of care and attention you expect from your new provider.

Contact your new provider to start the introduction phase. Getting started with a new provider typically involves approving a new supply agreement and requires passing the new provider’s credit check.

Terminate delivery with your existing supplier. When the onboarding process with your new supplier is complete, they will contact you and arrange the transfer of your supplies with your former supplier.

Arrange it with your former supplier. Your former supplier draws up a final settlement, which completes the switching procedure.

If I change water supplier, what then?

The water volume and details of your property’s supply are stored in a central register, controlled by the regulators. The database is refreshed when a meter figure is registered or when there is a change in the service provided to your property.

Each supplier has access to this database, enabling seamless switching from one provider to another. When you transfer water suppliers, you will receive the last bill from your previous supplier and your new supplier will give you your very first bill. It’s like straightforward like that.

The most important thing to remember is that there should be no difference in how the water reaches your property. There should be no chance of a supply disruption or a difference in the water standard you get.

It’s best to research business water supply services in terms of not just how they get your water. How good is their online customer feedback and what is their environmental record?

Of course, you also need great customer service if you are in touch with technical issues or something that should arise in the future.

When you have chosen a new business water supply company, you will find that it is a productive relationship that will last for years.

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