Monday, May 16, 2022

The PlayStation Network is offline, but not for everyone on PS5 and PS4

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Shreya Christina
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Players are currently experiencing a number of issues with the PlayStation Network, affecting the PS Store, PS Now cloud gaming services, as well as any games, apps or features that require a network connection. PlayStation’s status page currently says that “some services are experiencing problems” and notes that the problems started around 8:30 a.m. ET this morning.

The problem doesn’t seem to affect everyone, as some employees of The edge had PlayStation Plus errors while playing Elden Ring, but for others it works fine. There may be a regional aspect to the problem – so far everyone we’ve checked in the Midwest has a fully operational PS5, but in New York everyone is getting error messages.

According to Sony’s statement, the outage will affect all platforms, including the PS5, PS4, PS3, PS Vita and the web. Its status page states that the company is currently working on resolving the issues posed in its online services. Some players are also report problems with their PS Plus subscription and received errors when launching games or accessing cloud storage. It’s unclear if this has anything to do with the just-released system update for PlayStation 5 and PlayStation 4 systems.

PlayStation’s Japanese Twitter account also confirmed the network outage. “PSN™ (including PlayStation® Store) may not be available at the moment”, a translated version of the tweet reads† “We apologize for any inconvenience caused to our customers. We are in the process of an investigation and restoration, so please wait.”

There is currently no timeline for when PlayStation services will be fully restored. The edge contacted PlayStation with a request for comment, but did not immediately hear back.

Update March 23 9:53 AM ET: Added notes about regional reporting of the outage.

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